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Some reviewers received damaged chairs or missing parts upon delivery. The issue was usually resolved through replacement parts or a replacement chair. Customer service was praised in several reviews for its responsiveness and helpfulness in resolving these issues, with one reviewer noting a quick resolution (within one week). One reviewer suggested purchasing in-store to avoid potential delivery and assembly issues. However, other reviewers reported significant delays (up to 4 months) in receiving replacement parts or chairs, even after contacting customer service. The shipping process was mentioned in a few reviews—both positive (quick delivery) and negative (delayed delivery, missing parts). Several reviewers noted that even with some initial assembly problems or minor defects, customer service was helpful and efficient in resolving those issues in some cases, though significant delays were reported in others. One reviewer noted that the chairs are not suitable for long-term use. One reviewer mentioned needing to use glue during assembly for better results. Some reviewers recommended using cushions for added comfort. A few reviewers noted that some legs may be slightly shorter than others. The use of glue to secure wooden dowels is recommended by several reviewers. Several reviewers noted that the chairs are lightweight. Some reviewers noted that the chairs are not suitable for rough handling.
Not in stock