SAMSUNG SWA-9500S (2021)

Pros

• Excellent Dolby Atmos sound: Many users report a significantly improved and immersive sound experience, particularly for movies and Dolby Atmos content. This is frequently highlighted as a major benefit, creating a "bubble" of sound. The improved sound is noted even for TV documentaries.
• Easy setup: The setup process is described as easy and straightforward, often termed "plug and play".
• Wireless and convenient: The speakers are wireless, requiring only a mains connection for each speaker, eliminating the need for additional wiring or connection boxes.
• Four rear speakers: The rear speaker system includes four speakers in total, incorporating Atmos height speakers for a more complete surround sound experience.

Cons

• Incompatibility with 2020 models (HW-Q900T, HW-Q800T): A very large number of negative reviews cite incompatibility with 2020 Samsung soundbar models. Users express frustration that a firmware update to enable compatibility isn''t available, despite requests. This is a major recurring concern.
• Low volume: Some users report that the rear speakers are too quiet, even at maximum volume. This issue is frequently mentioned, although some users resolved this through adjustments (see comments).
• Lack of volume control: Several users report the inability to adjust the rear speaker volume independently, and the lack of rear speaker control in the SmartThings app.
• Compatibility with some Soundbars: Some users report incompatibility issues with other models (HW-Q80R, UE43AU7105 TV + HW-S800B). Specific solutions are not provided in these reviews.

Comments

The most prominent comment revolves around the incompatibility of the SWA9500S rear speakers with older (2020) Samsung soundbar models, notably the Q900T and Q800T. Many users express strong dissatisfaction and demand a firmware update to address this issue. This lack of compatibility is cited as a major drawback, overshadowing the positive aspects reported by those who have compatible setups. Some users have found workarounds to improve the low volume issue by adjusting settings and optimizing audio content (Dolby Atmos, 5.1/7.1 audio). There are also repeated requests for improved volume control options, including the ability to adjust the rear speakers independently and through the SmartThings app.