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The overwhelmingly most common negative feedback centers on the poor fit of the earbuds, consistently cited as a major design flaw impacting usability. Reported charging issues, inconsistent noise cancellation performance, significant sound leakage, and low maximum volume further contribute to negative feedback. Many users received the earbuds as part of a promotion and expressed disappointment with their quality, often comparing them unfavorably to older Samsung earbuds or other brands. The lack of ear tips and interchangeable tips is frequently cited as a significant contributor to the poor fit. Several users stated that they would not recommend the product. The absence of ambient sound (except in the Pro version) is mentioned as a drawback by one user. The earbuds'' ability to be easily cleaned is highlighted as a positive. The built-in AI features, including real-time translation, and neck posture reminder are mentioned as positive aspects. One user noted a lag/sync issue while watching Prime videos. Many users highlighted the ease of setup and pairing with Samsung devices. A user found the pinch controls difficult to use. One user noted that the earbuds are easy to charge using a USB-C port.